Site's Policy

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General:

This website and its terms and conditions apply equally to all genders. The use of masculine or feminine language is for convenience only. These terms and conditions govern the relationship between the website and its users, whether individuals, companies, corporations, or any other entity (hereinafter referred to as "the user").

By using the website and its various sections, the user declares that they accept the website's terms and conditions, including the foregoing, and agrees to them completely. If the user does not agree to all or part of the terms of use, they may not use the website in any way.

The content on the website is intended to provide general information only and does not constitute any professional advice whatsoever.

The website, cobaltdecor.com (hereinafter referred to as "the website"), is an online website that operates a virtual store and offers its customers information and the sale of various products (paper products, wooden frames, etc.). The website is owned by Shai Dvir (hereinafter referred to as "the business").

The website address and the content displayed on it, including images, details, and prices, are the exclusive property of the business.

Anyone who purchases products and/or intends to purchase and/or receive information through the website and/or anyone who browses the website declares and undertakes that they have read the terms and conditions and agree to their provisions.  

Terms of Use - Purchasing Products and Receiving Information:

Any person over the age of 18 or a registered corporation in Israel may purchase from the website.

Actions performed on the website will be solely for the purpose of receiving information and/or ordering products. The website may not be used for any other purpose.

The purchaser's order for products will be accepted provided that all of the following conditions are met:

(1) Approval for the transaction is given by the purchaser's credit card company and/or the payment has been arranged otherwise to the satisfaction of the company;

(2) The requested products are in stock;

(3) The purchaser has a personal e-mail address on the Internet, unless the transaction is made by telephone.

Prices, Products, and Placing an Order:

Before placing an order on the "CobaltDecor" website, the user will be asked to enter their full name, e-mail address, telephone number, and address.

When placing the order, the user will be asked to provide the details of the credit card they will use to make the purchase, as well as the ID number of the credit card holder.

Credit card details and ID numbers are not stored in the website's database.

The "CobaltDecor" website displays collections containing photographs of various products, in addition to enlarged images of each item. The images are for illustrative purposes only. Next to each item is its price in shekels. A user of the website can add it to the shopping cart after checking its colors, size, and price. Quantities can be changed, items can be added to and removed from the shopping cart at any time, and at the end of the order, the order must be confirmed at the checkout.

In the event that an order is placed for a product displayed on the website and it turns out that the product is out of stock, the company undertakes to notify the customer of the lack of the item by e-mail and/or telephone (at the company's discretion) and reserves the right to offer an alternative to the product in a different color, size, or a replacement product. If the customer confirms the order by e-mail or telephone, the order will be processed. If not, the order will be canceled and the credit card details will be deleted. If the customer is interested in waiting for the product to return to stock, their order will wait until the item returns to stock and they will receive a notice to that effect.  

Shipping will be completed up to eight business days from the moment the order is confirmed. If a special order is placed, the delivery date will be determined separately with the company.

Details of the Product Purchaser and Website Security:

When placing an order to purchase products through the website, the purchaser will be required to enter personal details, order details, credit card details, etc. (hereinafter referred to as "the details") into the system. The website owners and/or operators and/or managers and/or anyone on their behalf are not responsible for any errors made by the purchaser when entering the details. Likewise, the aforementioned will not be directly or indirectly liable for any case in which the purchase details are not recorded in the system and/or for any technical and/or other problem that prevents transactions from being carried out on the website.  

Entering false details is a criminal offense. Legal action will be taken against those who provide false details, including lawsuits for damages that may be caused to the website and/or the website owners and/or operators and/or managers and/or anyone on their behalf. In the event of incorrect entry of details (including the purchaser's personal details), the company and/or anyone on its behalf reserves the right to reject the offer.  

Details of the transaction on the website, including details of the offer and details of the purchaser, but excluding credit card details, will be transmitted via an encrypted security protocol (SSL), which is common in e-commerce, to a server on which the website operates. These details will not be transmitted by the company and the website operators to external parties, except as required to complete the purchase transactions made by the purchaser. In payments made via the Internet, the purchaser will provide the credit card details directly to the clearing company, without them passing through the company at any stage of the purchase. In purchases made by telephone, the purchaser will provide the credit card details to the company representative, who will enter them directly into the clearing company's servers, without storing the details with the company. The company reserves the right to use the details provided by the purchaser (excluding credit card details) for the purpose of analyzing statistical information. In any such case, the data will not be attributed personally to the person performing the action and will not identify them in any way.  

The store will be entitled to send e-mail to the persons performing the transactions and to contact them in writing or orally with any information regarding company promotions, website updates, advertisements from selected commercial entities, etc., unless the purchaser notifies in writing that they are not interested in this.

Payment for the Products:

Payment is made by credit card, and the charge is made in shekels. All prices on the website include VAT. The total amount charged will appear in the shopping cart after the order is confirmed and will include all the items ordered and will detail the shipping fees appropriate to the order. The credit card details will be transmitted through a secure server of the clearing company when they are encrypted. If the user nevertheless chooses not to provide the credit card details, the order details can be entered for the purpose of making telephone contact, in order to pass on the credit card details. Confirmation and execution of the order are conditional upon receiving approval for the transaction from the credit card company through the clearing company. If approval for the transaction is not given, the company will inform the user and it is their responsibility to contact the credit card company or the bank in order to arrange the appropriate credit line. If the user does not arrange the credit line, the company may cancel the transaction.  

Shipping Policy and Product Delivery:

Deliveries will be made to areas within Israel, which are defined in the shipping regulations (except for individual settlements, to which we will not be able to reach and with which the arrangement for the product's arrival will be made by telephone).

Shipping prices are defined in the shipping regulations.

If the user chooses the option of self-collection of the item from the company's warehouses or from one of them, the user will not be charged for shipping. It is not possible to choose the self-collection option if the order has been placed and the item has already been shipped. If the customer is interested in collecting the item from the company's warehouses, it is their responsibility to coordinate the collection of the products with the company.  

The company reserves the right to update shipping prices from time to time, as needed.

Returning Products and Cancelling Orders:

An order placed on the website (excluding special orders as detailed below) can be canceled, as long as the products have not been shipped by the company or anyone on its behalf to the address provided. The notice of cancellation of the order will be made by telephone.

A product that has arrived at the customer's home and has not been used and is complete in its original packaging, can be returned to the company, within 14 days by sending it to the company (the shipping will be paid and carried out by the customer). The responsibility for returning the product in its entirety, in good condition, lies with the ordering customer. The credit card that was charged in the transaction will be credited with the price of the returned product. The shipping fees that were paid will not be credited up to 3 business days from the arrival of the product to the business.  

If an order is placed for a special product, in which the customer requested that special changes be made to the product, for them only, or an order for a product that is not held in regular stock, there will be no possibility to return this product, in accordance with the Consumer Protection Law.  

Ownership and Preservation of Rights:

The "Cobalt Decor" website contains various materials that are protected by copyright, trademarks, other proprietary rights, including content, images, graphics, music, video, and sound, some of which are owned by the company 1 and some of which are owned by third parties.